A resident is upset because the medication prescribed is not the same as what she read in a magazine. The appropriate response is to:

A resident is upset because the medication prescribed is not the same as what she read in a magazine. The appropriate response is to:

• A. Immediately tell the nurse of the resident's concerns
• B. Inform the facilities Director of Nurses
• C. Ask the resident to explain her concerns and then report this to the nurse
• D. Let the other NA know so that they do not upset the resident

Answer: (C)

When a resident has concerns about a medication, the essential approach is to listen, clarify, and report through the proper channel so the nurse can verify the order. Invite the resident to describe what she read in the magazine, what she believes is different from the prescription, and any details she recalls. Then promptly inform the nurse with those specifics so she can check the medication order with the physician or pharmacist and address any misinformation or misunderstanding. This keeps the resident involved in her care, ensures accurate information is conveyed, and triggers the appropriate safety review. Going directly to higher management or sharing concerns with others bypasses the nurse and can cause confusion, and simply asking the resident to explain without timely reporting delays resolution.

When a resident has concerns about a medication, the essential approach is to listen, clarify, and report through the proper channel so the nurse can verify the order. Invite the resident to describe what she read in the magazine, what she believes is different from the prescription, and any details she recalls. Then promptly inform the nurse with those specifics so she can check the medication order with the physician or pharmacist and address any misinformation or misunderstanding. This keeps the resident involved in her care, ensures accurate information is conveyed, and triggers the appropriate safety review. Going directly to higher management or sharing concerns with others bypasses the nurse and can cause confusion, and simply asking the resident to explain without timely reporting delays resolution.