When a resident believes online information says she will die, what is the best response?

When a resident believes online information says she will die, what is the best response?

• A. Call her family and report her comments
• B. Inform her that she should only read medical websites
• C. Suggest she contact her healthcare provider to further discuss any concerns
• D. Help the resident search online for healthcare services

Answer: (C)

When a resident is distressed by what she reads online, the best approach is to connect her with a healthcare professional to discuss her concerns. This validates her feelings while ensuring she receives accurate, personalized information and any necessary evaluation. A nurse or doctor can explain prognosis, address misconceptions, and determine if reassurance, further testing, or treatment is needed. As a CNA, you’d listen empathetically, acknowledge the fear, and offer to help arrange a conversation with the resident’s provider, while avoiding giving medical opinions beyond your scope or sharing unverified information. Posting to family or reporting comments isn’t appropriate for routine, private concerns and could violate privacy. Telling her to stick to medical websites is dismissive and doesn’t address the specific worry. Encouraging more online searching for services can worsen misinformation and anxiety. The focus should be on professional guidance and supportive communication.

When a resident is distressed by what she reads online, the best approach is to connect her with a healthcare professional to discuss her concerns. This validates her feelings while ensuring she receives accurate, personalized information and any necessary evaluation. A nurse or doctor can explain prognosis, address misconceptions, and determine if reassurance, further testing, or treatment is needed. As a CNA, you’d listen empathetically, acknowledge the fear, and offer to help arrange a conversation with the resident’s provider, while avoiding giving medical opinions beyond your scope or sharing unverified information.

Posting to family or reporting comments isn’t appropriate for routine, private concerns and could violate privacy. Telling her to stick to medical websites is dismissive and doesn’t address the specific worry. Encouraging more online searching for services can worsen misinformation and anxiety. The focus should be on professional guidance and supportive communication.